Australian Customs Adelaide

Important information for travellers to South Australia.

The information in this section pertains to overseas or interstate passengers who are either visiting South Australia or just passing through, and the people who come to receive them. Please read through this information and familiarise yourself with the instructions provided so that your visit can be processed easily and without interruption.

Visa Information

You might come to Australia for reasons such as holidays, sightseeing, business, social or recreational purposes, to visit relatives, friends, or for other short-term non-work reasons like medical treatment or medical consultations. You might just be passing through on your way to somewhere else. Whether you are visiting for less than 72 hours or planning on a stay of several years you must have a valid Australian visa. For more information about passport and visa requirements to enter Australia, please visit Department of Immigration and Citizenship.

Customs

To clear the Australian Customs and Border Protection Service checkpoint you must complete and submit an incoming passenger card, and present a passport, visa (if applicable). To find out more visit Australian Customs and Border Protection Service for important information for travellers.

If travelling with children you must present a passport, visa (if applicable) and completed incoming passenger card for each person in your travelling group.

Note: In line with Australian Government regulations, mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service-controlled areas at airports and seaports. If you are on the phone, you will be asked to terminate your call until you have cleared the Australian Customs and Border Protection Service-controlled area.

Australian Customs and Border Protection Service officers can and will ask you to delete any photos or film recorded if you are caught taking photos or recording in Australian Customs and Border Protection Service-controlled areas.

Domestic Arrival & Baggage Claim

When flying to Adelaide Airport, disembarkation will be via the passenger boarding bridge into the terminal on Level 2. If you require a wheelchair or other assistance, please ensure the airline is made aware prior to your flight. Click here for airline contact details. Once inside the terminal, please proceed to baggage reclaim on Level 0.

International Arrival & Baggage Claim

When flying to Adelaide Airport, disembarkation will be via the passenger boarding bridge into the terminal on Level 1. If you require a wheelchair or other assistance, please ensure your airline is made aware prior to your flight. Click here for airline contact details. Once inside the terminal, please proceed to Customs for passport checking and then to baggage reclaim on Level 0.

Domestic Arrivals & Departures

Domestic arrivals and departures are from level 2 of the Terminal. Visitors who are meeting or bidding farewell to passengers are also welcome to go through the security screening process and enjoy the shopping and dining precinct prior to seeing them off or meeting them at the gate.

International Arrivals & Departures

International passengers also depart from Level 2 of the terminal. However if you are meeting someone who is disembarking from an international flight you are welcome to wait from them at the International Arrivals gate which is on the northern-side of the terminal on Level 0.