Recently, all my online shopping experiences have been epic fails.
While normally I appreciate buying online from my own living room at midnight (or whenever), these recent disappointments make me reconsider this whole online shopping thing.
Ever feel this way, too?
Here’s what happened.
In the past two months, I made a few online purchases from a luxury store and a couple mid-range clothing retailers. My work week is busy and weekends are for family time, so I seldom leisurely shop at brick and mortar stores. Besides, variety and size availability seem better online these days anyway, in my opinion. This makes online shopping so seductive!
Shopping Fail #1
From the luxury store, I bought 3 nice quality end of season summer dresses at good prices. Victory! Great feeling, right? Except only one of the dresses ever actually arrived. The second dress was sent incorrectly and who knows where the dress I did buy ended up. The third dress never arrived and was just simply cancelled from my order. No explanation. No notification. Talk about let down… I had to return the wrong item to the store and then keep checking my credit card account to make sure the cancelled item was refunded.
Shopping Fail #2
From the mid-range retailer, I ordered pants and a top. Even though I’ve shopped here before and know the sizing, these pants were way too small, as in, have to lie down on the bed to get them on. In addition, the top wasn’t the quality I’d hoped for. Normally, I prefer returning items to the actual store, being worried about them getting lost in the mail. But these were designated as return by mail only, so that’s what I did. And you know what? They did get lost in the mail! This required lots of phone calls to customer service, excessive tracking of the package, and then a final negotiation with the store to grant me the refund. My advice: Always take a picture of your mailing label!
Shopping Fail #3
From the last store, I bought gorgeous special occasion shoes that had rave reviews. Yes, these are the shoes pictured above! They arrived and what can I say? Major disappointment. They’re great if you’re 16 and going to Prom. The very wide bow ankle strap also requires the wearer to have 10 inch diameter ankles. Though they are certainly cute, they’re not even remotely wearable. Were the reviews fake?
Even though online shopping promises convenience, gratification, and ease, in the end, does it really deliver? When I add up the time spent online, dashed expectations, excessive packaging (yes, that too) and time returning items that are the wrong size or just not as pictured, it would have been better to just visit the physical store, like we did in the old days.
Growing up in a small town, my sister and I used to drive about an hour to a big fancy mall. This shopping day was such an exciting event for us. We’d wear our best outfits, buy lunch at the food court, get ice cream from Haagen Daz, and spend hours browsing and make wiser selections on things we actually saw with our own eyes. We’d chat with the salespeople, run into our friends, and in the end, come home on a high excited by the day and our finds.
Sometimes I really miss those shopping experiences… Do you?
Since I’ve been blogging these last few months, I’ve realized that all of you have an amazing unique perspective. I’m curious how you feel about online shopping and your experiences. Are they mostly hits or misses? Does it save you time or do you end up frustrated?
Please share in the comments!